July 2nd, 2014
Dear Canaduct team,
I just wanted to say thank you to Canaduct for coming to clean my vents and ducts. The duct cleaners did a fantastic job from start to finish. The entire staff was helpful and professional - and they really went out of their way for me. They didn't just clean my air ducts. It is thanks to you that I learned a truly valuable lesson. Before I got in touch with you, I made an error in judgement. I was naïve and thought I could save a bit of money on my air duct cleaning. So, I chose one of those $99 deals from *****. It was a HUGE mistake.
The ***** came to my house in a regular van, made a lot of noise, and an hour later, asked me to pay them the $99. After that, they tried to sell me additional services that I didn't feel my home needed. Thankfully, I told them I wasn't interested. After the cleaners left, I thought it was strange that I didn't notice a difference at all. Over the next several days, nothing had changed. The air quality at home did not improve one bit. It was like I never had my ducts cleaned!
So, I decided to call Canaduct. I spoke to one of your staff members and explained the situation. They agreed to come by and take a look at my air ducts. I am so glad they did. The duct cleaner used a small camera to do an inspection. They showed me what my air ducts looked like from the inside. They were full of dust and dirt. Nothing had been cleaned. The visit from ***** had turned out to be a total waste of time and money.
Thank goodness for your services. you were so understanding and supportive. Another team came back with a dedicated duct cleaning truck and cleaned my air ducts properly. During the cleaning process, everyone was polite, respectful, and seemed to be very knowledgeable. After the second team finished with the vent and duct cleaning, they used the camera to show me the inside of my ducts one more time. I couldn't believe the difference! All of the dust and dirt was gone.
I simply had to take a minute to say thank you. I really appreciate all of your hard work and dedication. I am so pleased to have a duct cleaning company that I can rely on. Everyone was honest, hard working, and focused on customer service. Canaduct managed to turn a bad situation around. I am very grateful.
To all of the other homeowners out there, don't be naïve like me. Make sure you're getting the real thing! If you see a regular van pull up or you don't trust the company, go elsewhere. I would highly recommend using Canaduct in the future. The service was simply amazing.
Thank you again to everyone at Canaduct. See you in 2 years!
Are you concerned about the quality your last duct cleaning? Contact Canaduct Duct Cleaning at: 406-410-3777. Our experienced staff members specialize in residential and commercial air duct cleaning.