Illegal Telemarketing Air Duct Cleaning Fraud

In July of 2014, the Government of Canada set up a joint task force with the CRTC, Canadian CASL law states that continued harassment by email or telemarketing is illegal. If you have told a company you no longer wish to be contacted again, it is considered harassment and these companies can face heavy fines. Unfortunately, there are a few duct cleaning companies in Toronto that use telemarketing organizations out of Pakistan to call all Canadians asking if they want duct cleaning. Even if you tell them you are on the CMA Do Not Call List, beg or plead with them to remove you off their list, the calls keep coming. These illegal call centers regularly change company names they claim to be calling from (of their unscrupulous clients in Canada), and will often use legitimate company names such as Canaduct to book the calls, but obviously another company’s truck shows up. By that time the homeowner either doesn’t pay attention or doesn’t care, they just want their ducts cleaned.

Watch this CBC Marketplace video for more info:

 Here’s What You Can Do To Help Eliminate This Fraud:

1. Do NOT book any appointment with these telemarketing companies as it will prove to them that it works
2. join the Canadian Marketing Association’s Do Not Call List: https://www.the-cma.org/consumers/do-not-mail
3. tell the telemarketers you do not want to be contacted again – record the time and date (try to get the company name if possible – they will likely hang up at this point)
4. if they call again, record the time & date and phone number then file a complaint with http://fightspam.gc.ca
5. Don’t fall for “bait and switch” fraud (quoted one price and charged another). If someone gives you a quote – get it in writing, and hold them to it. Make sure you know what the service includes and they perform it completely. Additional services should be optional.
6. if you do need air duct cleaning, please call a reputable company such as Canaduct at: 416-410-3777

Here are Some Articles on the Canadian Companies in Violation of CRTC Telemarketing Laws:

• https://www.ductcleaning.xyz/2018/01/09/air-duct-cleaning-service-once-again-receives-crtc-fine-for-non-compliance/
• https://www.theglobeandmail.com/news/national/crtc-issues-149000-in-fines-against-duct-cleaner-firms-using-telemarketers/article23600825/
• http://www.cbc.ca/news/business/duct-cleaning-companies-pay-55-000-for-violating-do-not-call-list-1.3007159
• https://www.pressreader.com/canada/toronto-star/20170627/28220083093084

An Example of Proper Air Duct Cleaning Service:

Canaduct Air Duct Cleaning (as well as most other air duct cleaning service providers in the GTA) would never engage in such an unethical & illegal practice as this, and if you do receive these continued calls, you should file a complaint with http://fightspam.gc.ca, but please note that it IS NOT Canaduct Cleaning that has been calling you. We get our clients through Online Marketing in accordance with our Privacy Policy.  Some unethical agencies have given the industry a bad name and we apologize on behalf of the honest companies that strive to treat customers with the utmost of respect and highest level of customer service. As you may have noticed over the past few years, your complaints have been working and it seems the calls are fewer.

The Air Duct Cleaning Service You Deserve

Here is a video that shows you the level of service Canaduct offers our home & office owners, so they can be sure we come and go without leaving a trace other than the distinct difference of great fresh air.