In July of 2014, the Government of Canada set up a joint task force with the CRTC, Canadian CASL law states that continued harassment by email or telemarketing is illegal. If you have told a company you no longer wish to be contacted again, it is considered harassment and these companies can face heavy fines. Unfortunately, there is a duct cleaning company in Toronto that uses a telemarketing organization out of Pakistan to call all Canadians asking if they want duct cleaning. Even if you tell them you are on the CMA Do Not Call List, beg or plead with them to remove you off their list, the calls keep coming. Watch this CBC Marketplace video for more info:
Here’s What You Can Do To Help Eliminate This Fraud:
Do NOT book any appointment with these telemarketing companies as it will prove to them that it works
tell the telemarketers you do not want to be contacted again – record the time and date (try to get the company name if possible – they will likely hang up at this point)
if they call again, record the time & date and phone number then file a complaint with http://fightspam.gc.ca
Don’t fall for “bait and switch” fraud (quoted one price and charged another). If someone gives you a quote – get it in writing, and hold them to it. Make sure you know what the service includes and they perform it completely. Additional services should be optional.
if you do need air duct cleaning, please call a reputable company such as Canaduct at: 416-410-3777
Here are Some Articles on the Companies in Violation of CRTC Telemarketing Laws:
Canaduct Air Duct Cleaning (as well as most other air duct cleaning service providers in the GTA) would never engage in such an unethical & illegal practice as this, and if you do receive these continued calls, you should file a complaint with http://fightspam.gc.ca. These unscrupulous agencies have given the industry a bad name and we apologize on behalf of the honest companies that strive to treat customers with the utmost of respect and highest level of customer service.
The Air Duct Cleaning Service You Deserve
Here is a video that shows you the level of service Canaduct offers our home & office owners, so they can be sure we come and go without leaving a trace other than the distinct difference of great fresh air.